Short version: We collect only the information needed to run the directory. We don't sell your data. We don't spam you. You can ask us to delete your information at any time.
1. Who We Are
Find A Tradie Tas is operated by Divine by Design, based in Tasmania, Australia. We operate the website at findatradietas.com.au — a directory connecting Tasmanian homeowners with local tradespeople.
If you have any questions about this privacy policy or how we handle your data, contact us at hello@findatradietas.com.au.
2. What Information We Collect
From Homeowners
When you submit a quote request or enquiry form, we collect:
- Your name
- Your phone number
- Your email address
- Your suburb or location
- A description of your job
If you sign up for our email list, we collect your email address only.
From Tradies
When you register your business for listing, we collect:
- Your business name and contact name
- Your phone number and email address
- Your ABN and (where applicable) your trade licence number
- Your business location and service areas
- A business description and photo (for Featured and above tiers)
- Your public liability insurance certificate (for Fully Verified badge)
- Your nominated listing tier and payment reference
Automatically Collected Information
When you visit our website we may automatically collect:
- Pages visited and time spent on the site
- General location (country/state level only)
- Device type and browser
- Referral source (how you found us)
This information is collected in aggregate and is not linked to your identity.
3. How We Use Your Information
Homeowner Information
We use information submitted in quote request forms to:
- Forward your enquiry to relevant local tradies
- Follow up if your enquiry wasn't responded to
We do not add homeowners to marketing lists without explicit consent. If you opt in to our email newsletter, we use your email address to send updates about new tradies and relevant local information.
Tradie Information
We use tradie information to:
- Create and display your listing on our directory
- Verify your ABN, licence, and insurance credentials
- Send you enquiries and quote requests from homeowners
- Contact you about your subscription
- Feature you in social media posts and newsletters (Premium tier)
4. Who We Share Your Information With
We do not sell your personal information to third parties. We share your information only in the following circumstances:
- Homeowner to Tradie: When you submit a quote request, your name, phone, email, location and job description are forwarded to relevant tradies in your area.
- Tradie listing (public): Your business name, trade, location, service areas, and contact details are displayed publicly on your listing as the purpose of the directory.
- Service providers: We use Netlify (website hosting) and MailerLite (email newsletter) who may process data on our behalf. Both operate under their own privacy policies.
- Legal requirements: We may disclose information if required by Australian law or to protect the rights and safety of our users.
5. How Long We Keep Your Information
- Quote request information is kept for 12 months then deleted
- Tradie listing information is kept for as long as the listing is active, plus 12 months after cancellation
- Insurance certificates are kept for the duration of the listing
- Email newsletter subscriptions are kept until you unsubscribe
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
- Make a complaint about how we handle your information
To exercise any of these rights, email us at hello@findatradietas.com.au. We will respond within 30 days.
7. Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption. However, no internet transmission is completely secure and we cannot guarantee absolute security.
8. Cookies
Our website may use basic cookies to improve your browsing experience, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work correctly.
9. Links to Other Websites
Our website may contain links to tradie websites and other external sites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
11. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Act, you may contact us at hello@findatradietas.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Contact
Privacy enquiries: hello@findatradietas.com.au
Find A Tradie Tas — a Divine by Design project, Tasmania, Australia.